Returns & Exchanges
We offer a 30-day return policy for all items purchased directly from our website, provided they are in their original, unused condition with all protective packaging intact. Our goal is to ensure a seamless experience should your minimalist timepiece or accessory not meet your expectations.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the product in its original Daniel Wellington presentation box and secure it inside a sturdy shipping carton to prevent damage during transit.
Attach the Label
Print the prepaid return shipping label provided by our support team and affix it clearly to the outside of your package, ensuring no old barcodes are visible.
Drop Off and Track
Hand your package to the designated courier service and retain your tracking receipt; your refund will be processed within 5-10 business days of arrival at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing